Refund & Cancellation Policy

Last updated September 18, 2026

phish.co ("phish.co," "we," "us," or "our") is offered as a monthly subscription billed through Stripe, with metered add-ons for SMS and voice usage on paid tiers. We keep this simple.

Cancellation

You can cancel at any time from your billing settings or by emailing us. Cancellation takes effect at the end of your current billing period — you keep access until then, and you won't be charged again.

Subscription refunds

Subscription charges are generally non-refundable, and canceling stops future renewals rather than refunding the current period. That said, we want you treated fairly: if you were charged in error, charged after canceling, or hit a problem that kept you from using the service, contact us and we'll make it right — up to and including a full refund of the affected period at our discretion.

Metered SMS and voice usage

Smishing and vishing assessments consume metered add-on credits billed alongside your subscription. Usage already sent — a text delivered or a call placed — reflects a real, non-refundable cost to us from our own carriers, and is not eligible for refund once it has gone out. If a technical failure on our side caused usage to be billed without actually reaching anyone, contact us and we'll credit it.

Failed or disputed charges

If a renewal payment fails, we may pause access until it's resolved. If you believe a charge is wrong, email us before disputing with your bank so we can fix it quickly.

How refunds are issued

Approved refunds go back to your original payment method via Stripe. Depending on your bank, they can take several business days to appear.

Contact

Questions, cancellations, or refund requests: hello@phish.co.